Depending on what you get, it's going to cost more for your cable services in the new year.
Time Warner Cable will raise its rates come Jan. 15, according to a letter from Sharon L. Hanson to municipal officials of communities with the service.
Hanson is the director of government affairs for Time Warner and sent the list of changes to the municipalities in the letter dated Dec. 3.
"Please find an enclosed copy of our price adjustment notice that customers in your community will receive with their next statement from Time Warner Cable," Hanson wrote. "Over the past year we have continued to invest in our infrastructure to increase network reliability, program offerings and enhanced customer service."
The new rates will be effective Jan. 15.
Basic service will go from $11 to $12 with standard services rates going from $55.50 to $60.95.
Digital cable services either go up or down a little, with the biggest increase being a jump from $7.97 to $9.95 for DVR Service-Security.
High Speed Data's biggest increase comes for the Road Runner Basic service as it will go from $29.95 to $34.99.
The only significant increase for digital home phone service comes under the Digital Home Phone Unlimited category, which will see a hike from $39.95 to $42.99 per month.
It's under the bundle rates for services that the biggest hikes are seen, with the lowest in the 10 categories being just over $3 and the highest an increase from $144.95 to $153.99 in the All the Best offering, a 6.2 percent hike.
Customers currently enjoying promotional rates for individual products or bundles will continue to benefit from those discounts until the promotion expiration. Customers in Price Lock Guarantee will also continue at the current rate. At the end of the promotional term the new rates will apply.
According to Hanson, Time Warner has mor than 1,000 employees in Western New York with 12 office locations, including one in Dunkirk.
"We strive to create a simple and easy customer service experience," she wrote. "Additional efforts on this front include improved appointment windows for installation and service calls as well as increased weekend appointment availability."
Time Warner's new contract with the city of Dunkirk will be negotiated by Mayor Richard Frey and City Attorney Michael R. Cerrie. The last contract between the city and company was negotiated by Cable Board Chairman Danny McGill, who was paid $3,000 for his efforts.
Time Warner's franchise fee payments to the city are budgeted at $120,000 under the mayor's proposed 2011 budget, the same amount as the last three years. The 2011 budget for Cable Board activities is set at $23,600 under Frey's plan. In 2010, that figure was $29,300.
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