The New York State Public Service Commission recently recognized Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Company for providing excellent service as a local exchange carrier in 2012. The commendation was the 24th consecutive year for Dunkirk & Fredonia Telephone Company and the 20th consecutive year for Cassadaga Telephone Company.
Each year, the Commission recognizes telephone companies that provide exemplary service to their customers. The criteria include evaluation of "customer trouble report rates" and the number of consumer complaints received by the Commission. Among its criteria for recognition, the PSC requires that customer trouble report rates must be less than 3.3 percent per 100 access lines. In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2012.
"We are honored that the Public Service Commission has recognized our continued efforts," said Mark R. Maytum, President and Chief Operations Officer at DFT Communications. "For over 115 years, DFT Communications has worked to go beyond our customer's expectations. We continue to make every effort to offer our customers exceptional service."
Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Company are part of DFT Communications, a 118 year old company offering local and long distance telephone service; high speed Internet; digital phone service; residential and commercial security systems; call center services; business telephone systems; satellite television; communications and data networking services; fiber and copper wiring solutions; computer repair; computer, television and electronic retail sales and electrical contracting services.
For more information on DFT Communication's family of services, visit www.dftcommunications.com. Located at 40 Temple St. in Fredonia, they can be contacted at 673-3000. In Jamestown, call 483-8000, or visit its office at 332 Fluvanna Ave.