On the heels of the second anniversary of Hurricane Irene and Tropical Storm Lee, and as the anniversary of Superstorm Sandy quickly approaches, National Grid helps customers to plan ahead, be prepared, and stay safe in the event of an emergency.
During National Emergency Preparedness Month in September, National Grid continues its own efforts to improve its emergency preparedness plans and wants to remind customers to plan ahead and prepare for emergencies. Taking action now, before an emergency strikes, will help customers efficiently and safely manage crises that can upset their daily routines.
"Our top priority for customers is safety. During National Emergency Preparedness Month, National Grid is reminding our customers about the importance of planning for emergencies in advance so they know what they need to do to take care of themselves and their families, and to help others in their communities," said Ken Daly, president, National Grid New York. "The storms that impacted our region over the last several years caused significant damage and devastated communities. Our customers' preparedness was critical to National Grid's response and restoration efforts and helped our crews to make considerable strides to get the lights back on and gas flowing quickly and safely."
At National Grid, being prepared for emergencies is a priority. The company routinely reviews and enhances its emergency response plans and conducts drills and employee training to reinforce employees' ability to contribute during storms and participate in service-restoration efforts.
"We know customers depend on National Grid, which is why we are continuously working hard to improve preparedness in every community we serve," Daly said.
National Grid also continuously maintains and strengthens the reliability of its electric and gas system. Additionally, the company has an award-winning vegetation management program that promotes tree maintenance to help minimize tree-related power outages or damage to the network - before storms hit - a leading cause of service interruptions.
National Grid offers the following tips to help customers prepare for emergencies:
Broadcast Text Alerts
Customers can opt-in to receive broadcast text alerts by texting the word STORM to NGRID (64743). Once customers text the number, NGRID will ask them to verify the state they are located in. After choosing their state, they will be registered to receive updates for that state.
Once customers sign up they will be able to enjoy several self service options, including easy access to outage reporting, e-billing and more. Customers can always opt out of email alerts by clicking the "unsubscribe link" at the bottom of all National Grid emails.
Customers can follow National Grid on Twitter @nationalgridus, or Friend us on Facebook at National Grid MA, National Grid RI or National Grid NY depending on your service area.
Customers can also visit the Outage Central webpage to view "Power Outages: Preparation and Restoration," a video that provides a comprehensive look at the steps National Grid takes to prepare for and prevent outages.
In addition to emergency preparedness efforts and working around the clock to restore power during an emergency, National Grid works closely with the American Red Cross to prepare our communities. As part of the American Red Cross Annual Disaster Giving Program, National Grid operates behind the scenes with the Red Cross and first responders to address the basic needs, such as food, shelter and water of its customers during an emergency. The Annual Disaster Giving Program allows the Red Cross to help communities prepare for, and recover from, natural disasters. With the support from National Grid and other companies, the Red Cross is able to respond to nearly 70,000 disasters each year.
For more information on National Preparedness Month, and how you can get started with a plan and emergency toolkit, visit www.ready.gov or www.redcross.org. Customers can reach National Grid directly through its toll-free customer service line at 1-800-642-4272.