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Cuomo announces agreement to improve banking services for visually impaired

June 9, 2014
Observer Today

Governor Andrew M. Cuomo announced agreements with 12 banks statewide that will guarantee accessible services to people with visual impairments. An investigation by the New York State Division of Human Rights concluded that many had failed to do so, finding that many of the banks did not have websites accessible to customers with visual impairments, did not provide documents in alternative formats, and had customer service representatives who were not prepared to provide information on accessibility features when contacted via telephone.



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